It's fast and makes every day different. Answer dates might appear two to three weeks before they were published. Are there any particular courses you recommend that I take?". Briefly share with the interviewer how you stay up to date on current events related to Dnata. Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken. Outgoing individual, with a keen interest in the service sector of the aviation industry, supported by work experience and the willingness to learn. Assure the interviewer that you are most willing to comply with any form of background check they require. "I naturally take on a leader and mentor-ship type of role with my co-workers. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. Our team started to complete most of the tasks when it came to group projects. Interviewer asked me about 7-8 questions and I got the offer next week after the interview. {%selectedMarker.addressRegion%} I couldnt complete the last two. This question can be a tough one because everyone wants to be liked and considered personable. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. I have been in the industry 7+ years. Clark Freeport Zone ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. With that said, I love to learn about new resources. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. They were lively and effective, and sales increased by 23% in the first 90 days of implementation. The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. The next question was what does API stand for, which I gave the answer. One shouldn't go without having a geographical knowledge, GDS Commands and codes of airline, city, currency, and countries locations. This position with Dnata will be a perfect compliment to both my short and long-term career plan.". ", "I have many accomplishments of which I am proud. I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well.". I admire the creativity and unconventional thinking in business and arts.". A waste of my time! ", "I am currently making $100,000 per year with two bonus opportunities. Talk to the interviewer about your ability to create a variety of potential scenarios. . I believe it's easier to 'do' rather than 'tell.' Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . "I have used a variety of team-based messaging applications. Maybe they were unmotivated or preoccupied with their personal life. If I could take any related coursework, I would choose to learn more about transportation systems for public travel. How do you manage the stressful times? I am happy to comply with any checks that you need to conduct.". Followed by 2 technical ,1 managerial round. I would much rather be a dynamic leader. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. enva un correo electrnico a One example of this would be the telephone sales scripts that I crafted for our inside sales team. pour nous faire part du problme. Share with the interviewer which skills you value the most. I believe there are always opportunities for leadership - you have to keep your eyes open! "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. I was asked what does JSON stand for and got the first two letters (what is this school)? Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. We do not claim our questions will be asked in any interview you may have. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. I submitted my application through email. "In my previous position, I did have a coworker who didn't pull their weight which created more work for the rest of the team. Please help us protect Glassdoor by verifying that you're a Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. My high grades and great discipline will make me a strong fit for this role with Dnata. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. PO Box 1515, Philexel Business Park Through Indeed22 %. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. Perhaps you earned individual awards, accolades, or scholarships. Very easy, nothing to hard. No matter which system you use I am sure that I can pick it up very quickly. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. From your work history, picture a co-worker who didn't carry their weight or had a difficult personality. I applied online. Be sure to research the kind of environment offered in this position before the interview. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. Job Location: Dubai, United Arab Emirates. 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. It's important to be able to professionally give and receive feedback.". Give the interviewer a brief overview of the apps you have experience using and assure them that you can learn their internal system, should it be new to you. I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment. - What is the company's primary goal for this position in the next 12 months? Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. . Show that you are proud of yourself and your career accomplishments! "Workplace health and safety are critical topics to me. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. Se continui a visualizzare Self-motivated individual and strongly believes in teamwork. Hours:{%selectedMarker.openingHours%}. - collgues de tout type comme par tout. Questions were about math, eye sight, english Grammer and passages but very tricky. Discuss your preferences with the interviewer. Dubai The purpose of this page is to help you prepare for your job interview. Often we will leave the tasks that we don't like for last in the act of procrastination. I see that you have operations management positions open. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Be prepared with specific examples from a recent news story or client reviews. an. Just yesterday I headed up the installation of a new software module. Interviews at Dnata Experience Positive 73% Negative 14% Neutral 13% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. The interview process at DNATA is long and strenuous as there are many preliminary rounds. With that said, I also bring public sector experience from earlier in my career. Lack of benefits. The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles. I read through the job description for those and am interested in working my way into a role like that with Dnata one day. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Last year I was given the opportunity to take a course in A and another in B. Some of my favorite recent projects have included X, Y, and Z. First, we get everyone off to a common start. The process took 4 weeks. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. Be sure to complete your answer by telling the interview what the outcome was. I appreciate diversity in the workplace! Amongst other general interview questions, I was tested on what do acronyms stand for. After you pass that portion, you will be asked to remain seated. 2 + years experience in a Customer Service role. Experienced Customer Service Agent with a demonstrated history of working in the airlines/aviation industry. excuses voor het ongemak. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". ", "I try always to create 'what-ifs' because I know that plans change and fail. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Wenn In my current position, I have had zero accidents in 3 years. It's great to see their excitement for what's to come, and their passion for the industry. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. Some roles require one or more of the . Downvote 4. M.Roxas Highway Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. Interview questions and answer examples and any other content may be used else where on the site. All of this makes you stand out from your competitors.". Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. I feel that this role with Dnata is a perfect step in my career now, and for the future. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. Interviews for Top Jobs at Dnata. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. United Arab Emirates, Corporate Communications We have many competitors in this industry. There are also a couple of blogs that I follow including Transport Data and Transport Now. "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. Excellent time management skills combined with a superior knowledge of the customer service industry . "I prefer working in a more predictable environment because I can be more effective in my tasks. Interviews for Top Jobs at Dnata. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' If I were to be asked to lie, I absolutely would not do that. Timezone:{%selectedMarker.timeZone%} My experience was great during the interview session. Talk to the interviewer about your ability to control pressure in the workplace. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". )- Exhale. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. I couldnt complete the last two. Airport Customer Service Interview. Our Pilot and Crew Services Crew transport service Crew hotel accommodation An escort through immigration and security "The bulk of my industry related education has been on the job training. How to Answer: Why Do You Want to Work Here? Even if you're not leading a team, you can still demonstrate the qualities of a leader! I interviewed at Dnata (Sydney). The you ill have a hirevue interview. How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. We completed the project three days ahead of schedule. Skilled in Management, Microsoft Excel, Customer Service, Microsoft Word, and Sales. Sheikh Zayed Road I link the questions down below. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Fill out a form. Read our Terms of Use for more information. The timely and efficient service provided should be in accordance to the agreed Standard Operating Procedures as well as safety and security standards set by International Civil Aviation Organisation (ICAO) and Local Airport Authorities. ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. United Arab Emirates Mumbai Area, India. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. "Thank you for asking - I do have a few questions. 1.Technical 2 technical 3 managerial 3 round of interview. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. Be the first to find this interview helpful, All Qa realated question manual test cases, Its all about situation. "Overall, my career has progressed a touch slower than I would have liked. ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. Common stages of the interview process at Dnata according to 29 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I am not the type of personality to be pushed around on the job. Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. Therefore, any date prior to 2019 might not be accurate. Are you able to be productive in any environment? Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) . I have learned a great deal from both public and private work. I am proud of my 3.90 GPA. "I understand that your work environment is very collaborative. Be enthusiastic when you discuss your long-term career plans! This question is not an opportunity to complain about your previous job or company! Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. It felt great to accomplish so much and receive recognition for my dedication. "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Prepare yourself for your interview at dnata by browsing Interview questions and processes from real candidates. Candidates interviewing for Vice President and Software Engineer rated their interviews as the hardest, whereas interviews for Airport Customer Service and Civil Engineer roles were rated as the easiest. Also, what types of career growth opportunities would follow this position? I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Lamentamos This interview question allows you to demonstrate your ability to be a self-starter. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. This experience has broadened my exposure a huge range of individuals. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. You cannot change others, but there is always the option to upgrade yourself! I refused to lie, and we stayed late. Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. ". "I am happy to comply with any background check required. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Dubai How candidates got an interview. I would be delighted to work at Dnata. - Is this a replacement search or a newly created role? The recruitment coordinator immediately called for an initial interview after passing the paper screening. ", "I have been meticulous when paving my career path. Dubai This estimate is based upon 6 Dnata Customer Service Agent salary report (s) provided by employees or estimated based upon statistical methods. This year I wrote a new procedure manual dedicated strictly to cost savings efforts. "I have never been told to lie to a fellow employee or supervisor on the job. My experience was great during the interview session. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, tell me about yourself expectations in the workplace. {%selectedMarker.streetAddress%} Lamentamos pelo inconveniente. Ask me what a JSON or API is and I will tell you exactly what it is. Research the company online to discover any opportunities for future growth. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Getting passengers through check points and to terminals quickly and safely. Generate a list of pending requests from DMIS to analyse advance work load profile. However, being a dynamic leader can make you a proponent for change in the organization. It's always a great idea to have questions ready for the interviewer. The most reliable source that I utilize is 'Transport Topics.' | Learn more about Muhammad Shofiyan Abdul Aziz's work experience, education, connections & more . The first interview at dnata. In addition to all of this, I see that Dnata puts an important focus on carbon footprint. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. Most frequently, I read Pavement Publications. Assure the interviewer that you see long-term career potential with Dnata. I was asked what does JSON stand for and got the first two letters (what is this school)? Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. I applied through college or university. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. This was disgusting behavior from an interviewer to question my integrity. per informarci del problema. Relax for a minute and collect yourself- Organize your tasks by which ones you can complete independently and which ones you need help with- Take sufficient breaks so you do not exhaust yourself - Communicate your struggles with your leadership or team". para nos informar sobre o problema. What is a typical day like for you at dnata? The two sectors bring their challenges, so it is difficult to choose a preference. You can rest assured that if you hire me for this role with Dnata, I will maintain a clean record. Contact us here. "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. ", "I am accustomed to working in an unpredictable environment and tend to prefer that pace. malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. First, we get everyone off to a common start. ", "I fully understand why a complete background check is required in this field of work. Please enable Cookies and reload the page. First you will have an assessment test which is basically you need tackle the time limit. Be the first to find this interview helpful, Its all about situation. What is the interview process like at Dnata? Talk about your education experience and be sure to highlight any areas of excellence. I applied online. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. The typical Dnata Customer Service Agent salary is 16,026 per year. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I will always be myself and keep my integrity first. Followed by 2 technical ,1 managerial round. I interviewed at Dnata (Manila, Manila) in Nov 2022. Followed by 2 technical ,1 managerial round. Talk to the interviewer about this specific task and what it meant to you. I was also processed for final interview. We should prepare about our self very well. Onboarding new employees is an expensive and time-consuming endeavor for any employer. United Arab Emirates We should prepare about our self very well, I applied online. Interviewed through hireview app. In a previous role, our inventory count was off. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. First you will have an assessment test which is basically you need tackle the time limit. I was asked did I google it? "I handle stress very well, and when you call my references, they will attest to this fact. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. - What do you see as the biggest change in this industry over the past 3 years? This site is protected by reCAPTCHA and the Google And lastly, do you have internal candidates who are also interviewing for this position?". dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. I am self-driven and have no problem taking the initiative to get the job done. Glassdoor users rated their interview experience at. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. If so - be sure to mention those achievements as well! questo messaggio, invia un'email all'indirizzo "If given a choice, I would leave my documentation tasks for last. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. Fax:+971 4 3166144, dnata Cargo How do you react? verdade. Adept in general accounting and finance transactions. You have likely gained many valuable skills in your career. At this moment, if I could choose any course to take, I would pick XYZ. dnata is one of the worlds largest air services providers. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. Help the interviewer to determine which personality type you are by answering this question clearly. I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". I would have participated more in external company events. Able to work under pressure, and possess good problem-solving and communication skills. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. - What is your favorite part about working here? ", "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike.". Nous sommes dsols pour la gne occasionne. We do not have advertisements on our pages but we do try to make money through paid-memberships. Other21 %. "I have recently implemented a schedule that allows for ride-sharing rewards which have cut down on our company's fuel expense by $9000 per month. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. I was also processed for final interview. United Arab Emirates, Tel:+971 4 3166666 Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. Dubai Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. I want to grow and improve so the more specific my supervisor can be, the more helpful it is. "I am always interested in learning more about this industry and the changes that are taking place. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Dubai If you want to ace your upcoming interview, practice with our topical-based interview question sets. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. "We recently had a big project within our work center. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Employee engagement went up, and some powerful connections were made. "I completed my Engineering degree in 2011 from University of Florida. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. United Arab Emirates, Vice President, Commercial & Business Development Dubai 37 Dnata Customer Service Agent jobs. I am looking for a competitive salary in my next position. Here are some sample questions: - When would you like to have this position filled? ", "I am looking for a long-term career opportunity within the transportation industry. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you.