Your online site is a disaster, It does not work to apply a credit. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Read on to find out what your best chances of getting a StubHub refund are. StubHub also has live chat operating 24/7. 7 calle 1, Suite 204 But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Clear your Internet browsers cookies and cache. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Have a StubHub question? They say $0.00. Lets dive into it right away. NewsletterDollar ScholarStill learning the basics of personal finance? Dollar Scholar Asks: Why Can't the Government Just Print More Money? I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Personal Loans can provide financial relief during an emergency. Help us improve this article with your feedback. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Those will be paid out by the end of May. "So were afraid that its just gonna be money thrown to the wind.. StubHub was founded in 2000 and its current CEO is Eric H. Baker. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. If your payment is pending, well cancel the payment. The cash refund will be issued by May 31, 2021 and will. New Jersey StubHub offersthe retroactive refunds because the live events industry is opening back up. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina We cant contact them and ask them to lower their prices. Hurry up and access DoNotPay from any web browser to check out everything we offer. We do still love going to events and want buying tickets online to be easy and safe. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Find help with your questions from other fans through our own peer-to-peer community! If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Apply your StubHub balance during checkout on your next purchase. If you have already been paid, we'll charge your credit card on file to recover the payment. "If you have tickets to a show that is postponed, you will be able to select your refund . Email: This information has not been added. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Enjoy! If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. The corporate office phone number is 415-222-8400. Customer Service training is needed. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . DoNotPay records the details of your purchase to boost your chances of winning the refund. Find the sale. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Covid 31 Refunds 41 StubHub 211. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Explain your scenario, and provide any applicable evidence. You never know when you might find yourself financially strapped - the good news is you have options. StubHub is also required to process any refund requests it receives going forward for the events at issue. Copyright 2007 - 2023, ContactHelp.com. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. . Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Customer service all the way to your seat, 2000-2022 StubHub. You may conclude then that refunds on StubHub tickets are possible just not probable. Click here to update this department. on 2/28 at 3:05PM They are printed with duplicate. Great help!!! They may sell them for more or less than face value. From everything weve seen, the StubHub customer support is quite thin, to say the least. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. What Is Public Liability Insurance For A Wedding? There's a class action lawsuit against StubHub from other customers who want a refund too. How do I complain to StubHub? Harris Teeter. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. If you purchased on a registered account, your credit is available within your StubHub Wallet. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e StubHub is offering the retroactive refunds now because the live events industry is opening back up. Had a concert canceled because of COVID-19? What do you mean Dming the moderators? but I havent been able to get in contact with anyone from StubHub. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Reach out to customer service representatives via social media, Call the event organizer and state your case. With only these four steps, your refund request is faxed. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. The clause is designed to protect both buyers and sellers. How do I contact StubHub for refund? To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. What a horrible service! Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Who do I contact? It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. 1.866.788.2482. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. To reach Customer Support call 1-866-788-2482. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Did you find it helpful? Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Danielle is the author of this solution article. The company prides itself on being a Fan-to-Fan service. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. Congratulations on your sale. Sorry we couldn't be helpful. Get useful tips, expert advice and cute animals in your inbox every week. Go ahead and file a chargeback on your credit card. Depending on where you live and how you got the tickets, you may be due a cash refund. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. All Rights Reserved. Request and Get a StubHub Refund Right Now. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Sign in, or if youre new to StubHub, sign up for free. but I havent been able to get in contact with anyone from StubHub. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Marrali just wants her money back, and she's not the only one. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. They're upset StubHub is refusing to . Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Many companies featured on Money advertise with us. And 2 hours before the game I had no listings active. Your refund will be processed to the payment method used at the original time of purchase. If I did I woulda dropped my price or took my friend to the game. See if youre using the right email and password. Horrible customer service. The credits are valid through the end of 2022. In the second quarter of this year, StubHub saw revenue of $246 million , up 5 percent from the same quarter the year before, when it brought in $229 million. StubHub changed its refund policy about a month ago. How do I complain to StubHub? I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. I think I'm golden and I made my sale. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. No problem. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. After this experience, I'll take my business elsewhere. Registered users: Log in to your StubHub account. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. What Qualifying Event Would Trigger 18 Months COBRA Continuation? I received an access code that didn't work and Customer Service asked me to give the seller a little time. All Rights Reserved. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. We'll do our best to get back to you in the next 24 hours. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Wish they would help. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Stubhub said they have the seats were listed until a hour past kickoff. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Get immediate StubHub support from HelpOwl.com. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Once you receive that email you can log into your account and navigate to the StubHub wallet. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Louisiana I been buying and selling for 12 years with them. I would like cash refund too. Illinois The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. How to Contact StubHub for fraudulent tickets. New York After the switch, you will enter the email address you use to access the community in order to reset your password. Ticketmaster for Ever. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Just log into your DoNotPay account using any. Find contact information here. I had a fraudulent charge on my credit card account from Match.com. Thanks SO much! I have been trying to purchase tickets for over a week now. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. 1.866.788.2482. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Let us teach you the major money lessons you NEED to know. 6:00 AM - 7:00 PM PT weekends. 03-31-2022 08:37 AM. The worst company ever you lost me and a ton of my friends and family. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Yes Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. StubHub is a marketplace where fans buy from and sell tickets to one another. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. DoNotPay doesnt care about that. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Fatsuma Stagehand Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Are You Having Trouble Getting in Touch With StubHub? And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. To reach customer support call 1-866-788-2482 Find contact information here. Your California Privacy Rights / Privacy Policy. How can I email stubhub to refund tickets for a cencelled event. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. I've been a customer for a long time and am not happy. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. You can also try refreshing your Listings page. Whats The Difference Between Class 2 And Class 3 NI Contributions? Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Please note that, for canceled events, no . Since its inception 22 years ago, StubHub has grown to 800 employees. The company prides itself on being a Fan-to-Fan service. International orders are handled a bit differently than those within the US, @Lighty7. This means sellers set the ticket prices. You have lost a customer for life! It is possible to request a refund on a purchased StubHub ticket manually. Phone Call 1-866-788-2482. Have an idea for StubHub? How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets This number worked fantastically, and I got all I needed accomplished! Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. on 2/28 at 12:51PM From everything weve seen, the StubHub customer support is quite thin, to say the least. An email might never be responded to, and the same goes for phone calls. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Enjoy!Make sure we land in your inbox, not your spam folder. "The return of live events, the input of customers, partners, and regulators, and the . We have a great help article here which provides the steps to list these Mobile Transfer tickets. Purchased 2 NFL tickets on StubHub. To reach Customer Support call 1-866-788-2482. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. The company does have something they term FanProtect Guarantee in its User Agreement. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale I live in GA - was supposed to go to a premier league game in England in March. How to reach a live person: Speak "customer service" at first prompt. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. We are changing the way you register and sign-in to the StubHub Community. Keep in mind that you may not be refunded in money. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Absolutely, you can list these tickets for sale on our site ! If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Offers may be subject to change without notice. How to request an event on the StubHub website. She came back and said I'm refunding your money butand then starts fighting with me again. In other words, when it can be too late to get a refund. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I was refused to talk with a supervisor , I had 4 tickets listed. I waited 2 days and tried the access code again..still nothing. Postponed events may not be eligible for refunds. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. What Happens If I DonT Pay National Insurance Contributions? We are changing the way you register and sign-in to the StubHub Community. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. How do I contact StubHub for a refund? How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Perhaps Its Time to Switch to Something Other Than StubHub. Sometimes email clients send our first email to a spam or promotions folder. Hawaii Customerscomplained to the media andfiled lawsuits. All you need to do is follow these short steps below: Voil! to check out everything we offer. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Events postponed or rescheduled won't be refunded, Fowlks said. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Bradley R. Hightower. Review the StubHub return and refund policy at ReturnsAndRefunds.com. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. where can I go to use activate the voucher so I dont lose that as well. Contact us United States and Canada. On March 7th, StubHub emailed Marrali a copt of its refund policy. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Dorado, PR 00646, Metro Office Park Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov.