. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". We will also add sales or value added tax on our fees as applicable. Viagogo said in a statement that it offered a high standard of. 1.3 viagogo Guarantee. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 3.3 Laws and Regulations. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Viagogo pays search engines like Google to appear at the top of search results for major events. viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. 7.1 Ownership of Intellectual Property. If You do not qualify, do not use the Services. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. 198.54.123.248 Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. However, Moody's Investors Service reported yesterday that Baker's . ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. It is headquartered in the United States and owned by StubHub Holdings. How do I change the email address on my account? at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. momentum in tennis physics. 1. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. You also agree not to separately contact the Buyer at any time for any reason. Copyright (c) 2006-2023, viagogo AG. To be eligible for a VAC refund your application needs to have been finalised. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. The "on its site" disclaimer that followed was in a distinctly lighter font. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. We endeavour to rearrange delivery with the customer or arrange a collection point. Join millions of happy customers that have attended their favourite events, thanks to viagogo. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . Just as before, when you make a ticket selection, the clock starts ticking. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. We are not involved in the actual transactions between Buyers and Sellers. If this is also unsuccessful We will not offer a refund. 6.4 Release. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Your IP: You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. It also failed to adequately disclose to consumers that it was not a primary ticket seller. Dont think you would be the lucky one. Ticket listings are a representation of actual seat location. What is the viagogo complaint handling process? It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. 3.1 Accurate Descriptions. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). It didn't. Until recently, the final cost price of a ticket . "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Justice Burley labelled that as "qualitatively a very serious misrepresentation". Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. First, don't use Viagogo. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. They could not promise tickets or even tell us where the seats were located in the venue.". You may only use the Services if You can legally enter into and form binding contracts. To request a refund: From the actions menu, select the 'Request Refund' option. 7.3 Additional Policies. Read more: In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Also, buyers only pay once they have been to the event and had no issues. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. We often link to other websites, but we can't be responsible for their content. Note that this is separate from any Tax viagogo is required to charge on its fees. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. 2.1 Requirements. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. 1. THEY ARE SCAMMER! The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Safe ticket buying if you're going to a gig or sporting event. Enter a valid email address (e.g. Key points: Viagogo has been a target of consumer and industry backlash The Australian Competition and Consumer Commission reprimanded the ticket reseller for misleading advertising This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Provide documentary evidence with your request to support your claim. But you might not know you're buying from them. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. ! The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% the price it is sold for on the primary market). Piggyback tickets may not be sold in the same listing. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. 2.13 Ticket Information. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). The revised version of this Agreement is automatically effective after it is initially posted on the Site. 7.2 Copyright. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. At no time do We provide the Buyer's payment information to the Seller. If tickets are not consecutive, then the Seller must create a separate listing. "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. 2.8 Notification. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Contact Viagogo directly - raise a complaint & request a full refund. -Skip the queue - buy your tickets in just two taps. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. Viagogo does not pay sellers unt. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. And I had to chase for my tickets. Unfortunately, postmarked entries after June 5 will not be accepted. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. Further information can be found at When you do an internet search, do not use the word tickets. What are the viagogo Terms and Conditions? You will pay NT$9225. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. CHOICE supports the First Nations people's Uluru Statement from the Heart. (We were shopping for tickets in section 123. According to the consumer group Which?, Viagogo's terms and conditions say . You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. 3.4 Indemnity. 2.16 Season Cards. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). The. 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For more information check the Skilling Australians Fund Levy information at We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. Stay away from them!!!! We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. 6.6 No Agency. 2.7 Payment Authorization. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 4.1 Double Posting and Removal of Tickets. Anti-ticket-touting campaigners the FanFair Alliance . To be a member of this Site, You must agree to accept the terms in this Agreement. See something that's not quite right in this article? Can I pick up my tickets instead of having them shipped? The email response they send is a template.