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I have worked in retail for over 15 years. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. 10/10 will not be using footasylum again. It's great to hear you are happy with the coat and that the delivery was so quick. We are so glad to hear you are happy with the service. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. This arrived within only two working days and all items were delivered intact and all there. very helpful as Liverpool didnt answer the phone. Manners cost nothing. Discount. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". - Callum Phelps, posted 11 months ago Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Men's, Women's & Kids' Trainers & Apparel | Footasylum Once Footasylum has received and inspected your order, a refund will be issued. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Totally amazing service cannot fault. The range includes footwear, clothing and accessories for men, women and children. Will definitely be ordering from them again. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Get your sneaker fix anytime, anywhere with the Footasylum app. Strengthen your review by uploading photos & videos. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. I can't even point the blame at one member of staff because they were all terrible. 299.99. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Beth is Home Editor for T3, looking after style, living and wellness. Get FREE UK delivery on all orders over 60 and FREE UK returns. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Thanks. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. Over 90 off RRP. 2023 Trustpilot A/S. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. In November 2022 I placed an order with FootAsylum and it never came. Delivery to Australia was super cheap and very very fast! I would avoid at all costs. Bought a pair of Boss trainers at the end of November 2022. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. We spoke to Footasylum's senior leaders . Footasylum Reviews - Read 369 Genuine Customer Reviews | www.footasylum.com We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. You will be contacted by email to verify your review. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It goes against our guidelines to offer incentives for reviews. Perfect from start to finish. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. - KM, posted 1 year ago If you don't like it, leave. They were dispatched quickly and delivered within a few days to Northern Ireland. Asked for a pair of trainerscould not even tell what the guy said. You have 28 days to return your items and you'll need your original receipt or delivery note. Package allegedly dispatched on 11th December and now reported as list in transit! Price was unbelievable for what I got! The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Suggested companies are based on peoples browsing tendencies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. One star as there is no 0 stars. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! Shocking service avoid disappointment. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Take care!Thanks,Rebekah. . With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Why have i been rejected for my return as the item was faulty? It's great to hear you are happy with the coat and that the delivery was so quick. - Fred, posted 2 months ago They have sent them back to me and are refusing a refund. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. What Is Nike's Returns Policy? | Nike Help Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Footasylum Reviews | Read Customer Service Reviews of www.footasylum Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Returning faulty goods to footasylum MoneySavingExpert Forum One very disappointed son this Xmas! How are you today? Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Avoid this store at all costs. - Lisa Lynch, posted 1 year ago Over 90 off RRP. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Shocking service avoid disappointment. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Order placed Sunday afternoon and delivered Monday afternoon. It goes against our guidelines to offer incentives for reviews. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. It goes against our guidelines to offer incentives for reviews. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Ordered it on Monday and it was delivered on Tuesday. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Here are 8 tips for writing great reviews. This is the last thing I buy from footasylum from here on. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB For all international returns outside of the UK, please visit our dedicated international returns page. - Anonymous, posted 4 months ago Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Free return by our courier service. !spoke to Edge lane store about colours in crocs. Help future customers by talking about customer service, price, delivery, returns & refunds. Ordered some trainers at 10.30pm amd paid for next day delivery. Shoved the card machine into our face. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. All in all, satisfied with my purchase and dealings with this shop. Here are 8 tips for writing great reviews. They all fit perfectly. They sent me trainers in a damaged box. Happy from start to finish! We often link to other websites, but we can't be responsible for their content. 27 Feb. At least 30% off in the . My son lost out on his Christmas presents as a result. Hey MattThanks for taking the time to leave us a review. 10% off at Footasylum on first orders with this promo code. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Take care!Thanks,Rebekah. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Companies can ask for reviews via automatic invitations. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Extremely moody.I've never seen such self absorbed people. Read Customer Service Reviews of footasylum.uk - Trustpilot Read Customer Service Reviews of www.footasylum.com - Trustpilot The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Companies can ask for reviews via automatic invitations. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Next time it will be JD SPORTS for my next purchase. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Hey Karl!Thanks for taking the time to leave us a review. Companies can ask for reviews via automatic invitations. Date of experience: 18 December 2022 If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Manners cost nothing. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Wow! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. By continuing to use this website, you agree to the use of Cookies. Read Customer Service Reviews of www.footasylum.com - Trustpilot Easy! | Read 2,661-2,680 Reviews out of 55,033 New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Yes. Hey Karl!Thanks for taking the time to leave us a review. Been trying via live chat, what's app and calling HQ. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. 28 Feb. Up to 60% off at Footasylum during the half term sale. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Asked for a pair of trainerscould not even tell what the guy said. Order placed on Monday standard deliver paid for and the parcel arrived the next day.