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My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. WebScore: 4.3/5 (13 votes) . If youre booking a ferry with Brittany Ferries go direct! WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. WebGreater than 24-hours before travel. We are both english and always lived in England Direct Ferries have no phone available to discuss. Find out how we combat fake reviews. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. Tripadvisor performs checks on reviews. For contact details visit our contact us page. Do you mean direct ferries are trying to alter the contract or the op?. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! 93% of travellers recommend this experience. Phone. JavaScript is disabled. Companies can ask for reviews via automatic invitations. I have NOT picked up my ferry tickets. No additional administration fees will be charged. Dear customer, Many thanks for your review! Bookmark. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. I am writing to seek your support and look at this matter with sensitivity and compassion. I had the same problem with P&O and vouchers. If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. I will never book with this company again and I advise others to steer clear. We had the same with Qatar. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. It's a workaround but WAY cheaper than cabs. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. WebWill I get a refund if I cancel my booking? Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Have a browse through our website and use our simple ferry booking Our credit card was charged but we never received any confirmation or ticket information. Get your BatamFast tickets to Desaru. . All the information you need on ticket changes, cancellations and refunds is here. Thank you for booking with Direct Ferries. Wait does that mean I can retrospectively change the terms to every contract I've entered into? Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Ferry delay compensation. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Follow the Ground Transport signs and directions in your app to get to the location. Can I convert my ferry ticket to an open ticket? Refunds are always issued to the same credit / debit card that you used for your booking. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Please don't hesitate to contact us, if you have any queries. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. 2-3 Three Rivers Business Centre, Felixstowe Road. Terrible service, maybe not a scam but don't use them. NEVER we got any mail of you. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. Booked Algeciras to Tangier Med recently using FRS. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. How can this be possible. The matter is starting to get urgent, but still no response. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. Thank you for booking with Direct Ferries. You can find your booking reference number at the top of your confirmation email. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line I was unable to check in as the FRS website didnt recognise the details. So now I just lost my money, because of their incompetence. You can compare the best prices from all train lines and book online directly with Wanderu. If you are outside of Athens (e.g. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. Please react urgently on my requests. Thank you! Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. Made the booking and ended up feeling very happy that it was so easy. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. shocking service. Thousands of top-named brands Direct Ferries - More Complete investigation into their business ethics. Tried to contact by telephone- dont take incoming calls. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. This website uses cookies to help us process your bookings as well as customise and improve your experience. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. But apparently they said they have no record of it. Can I cancel them and get a refund? We are very sorry about the issue. Have not noticed the website asking me for ages upn the original booking. Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. But, although they sent a confirmation, they make it clear that it's not a ticket. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? We do care about our customer and completing all amendment requests that we receive. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. One final number gave an answering machine that DF doesn't take phone calls and you're reverted to the website. 96% of travellers recommend this experience. However, if you are traveling internationally, you may not be allowed to board the ferry. Here are 8 tips for writing great reviews. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Unfortunately, they couldn't make the changes to the booking, because this was done with Direct Ferries (DF). Please don't hesitate to contact us, if you have any queries. Revenue impacts the experiences featured on this page. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. No WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. six hours for a journey of more than 24 hours. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Some of the add-ons on this site are powered by. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Therefore, Ferryhopper is not liable for any modification of these policies and rules. For account users: To log into your account click the sign in link at the top of. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. We use dedicated people and clever technology to safeguard our platform. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. We are very sorry about the issue, but can you please double check and provide us the correct reference number of the booking so we can have look in to this and handle your complaint. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. If you make an amendment request through My Account the amendment fee is only 10/10. We booked with Direct Ferries, tried to amend it a few weeks before travelling. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. The money being shown on day 5 as having been taken by FerriesDirect. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. What if I don't know the plate number of my rental car? I was referring to the company changing their cancellation terms retrospectively. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. Kind regards, Maya from Direct Ferries. You can check your confirmation email or log into My Account to see if you are able to amend your booking. Dear customer, Many thanks for your review! Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Really poor service - i would have nothing to do with this company. My service experience was awful. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. They said they would check it out. Please note that online requests for ticket changes can only be processed during business hours. How older, less computer savvy, or with no smart phone can work this out is a true mystery. Please note: prices rise as space becomes less available. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Could be a little clearer to help new customers. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. You will save yourself money and hassle by booking direct. Download the Direct Ferries app or manage your booking online through My Account. My experience of using Direct Ferries was a good job, very well done. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. What terms and conditions apply on my ferry ticket? 2023 Trustpilot, Inc. All rights reserved. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. If I misspell my name, is correction required? Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. You can amend your booking online if you have an account with us. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. This is why we offered you the closest alternative available we found with the ferry company you chose. I made reservations This is my first negative review for a company. We must get on line 48 hours before ferry date to get our tickets. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. How we will print them is our big mystery, maybe they will work from a phone. Will not book with them again. Channel House WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. WebThe first known name of the city is Byzantium (Greek: , Byzntion), the name given to it at its foundation by Megarian colonists around 657 BCE. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. They said it would take 48 hours to confirm. This is the version of our website addressed to speakers of English in United Kingdom. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. 99% of travellers recommend this experience. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it.