This isn't just a small delay. Anyone else experiencing the same issues? Today all of our emails addresses would receive, but not send. on on 13h37, on 19h37 BT internet email problem Hi. Go back to . 23-04-2021 I am using the Outlook app on a Samsung phone. Problems with email. I then asked them to login to BT webmail and send me another email and that one came through straight away. It might be worth changing your SMTP port to see if that helps. 11h33 Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. RobbieMac. 6h21. Email: timforrester@btinternet.com. It seems that my account SMTP setup was changed (without my input). Those who wish to hold on to their email account just have to log in from time to time to keep it active. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. 4) Send an email to your main contacts to let them know your new email address. When this happens. 26-08-2021 Send yourself a test email. You may have to register before you can post: click the register link above to proceed. Doing so can save hundreds of pounds. on They must realise that they have a dreadful name. 1) Set up an email address with a free service. 13-07-2019 I have a group of 14 people set up under Outlook 365. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Log in issues. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. Also one of the two that I received recently was sent in December. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. If that doesn't fix the problem, see the next section. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Then power on the phone and iPad and tell me if it still has the problem. Just goes straight to outbox, then tries to send . 17h25. One further piece of information. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. This is exactly the same as my issue - with the 993 / 465 too. 25-08-2021 16h05. Might that apply in your case too? I cannot find an obvious way of asking bt about this! The problem is also affected by the addressee. We repeated the test and the same thing happened. 'I have always used the same email address,' says Dave, 79, from Cambridge. I have exactly the same problem and would love to get a solution. A workaround would be to use another SMTP - for example gmail if you have a google account. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Has anyone else encountered this and found a solution ? Terms and conditions of the sale . Yesterday, I managed to contact BT via webchat. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. It's not just that there has been a delay. 13h52. Though any rejection on our side should be returned back to the sender as a bounce. For additional information, see the Global Shipping Program. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. It is they that should investigate why other email providers don't have this problem. This amount includes applicable customs duties, taxes, brokerage and other fees. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. I know that I haven't received most of the emails sent from btinternet.com addresses at all. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 16h34. To start the conversation again, simply For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Delays in Emails being delivered can arise from a multitude of reasons. 3 users liked/thanked this post: I cannot send even the simplest of messages this morning. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". BT need to deal with this at a high level, NOT an individual user's account. I can't afford the risk.'. We always endeavour to grade correctly and. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. We do not write articles to promote products. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. We can't ditch our broadband we'll lose our email address! Problems with sending btinternet emails t - Apple Community iPad is working ok. Sky allows former customers to keep their email account free of charge and indefinitely. The worrying thing is I don't know how many other emails I'm not receiving. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. This was a pain, but I went along with it or else I couldnt use email. What does this mean? by Policies vary between broadband providers. Not receiving @btinternet email - Microsoft Community Incoming mail works, but unable to send anything. About 4 days letter I get a reply saying the message could not be delivered. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. We receive the following message when we try to send from our Mac. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? As soon as I removed that link all was well again. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. You can send and receive messages, but not actively manage the account. Email headers can be found by looking at the email item's properties. on I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Below is an article to help guide you through the process. 09-07-2019 This amount is subject to change until you make payment. This is going to need looking at by their email support team. 14-07-2019 captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Don't forget online banking, streaming services and social media accounts. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. What do I have to change to make my emails send? Gmail and Outlook are two of the most popular. So hardly time for a timeout to have occurred. Outlook emails not being received by btinternet.com addresses 6) Make a list of all of the accounts and logins that are linked to your old email address. Hi This has made me want to look a bit further and so I found the Community. It's good (???) I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 14-07-2019 20h31, on What can be done to fix this problem please? Contact Us - Customer Support | DISH Solved: Unable to send email from Outlook app - BT Community 11h05. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Maybe that's the issue, although there has been no problem up until yesterday. Although port 587 will usually work, port 465 is the recommended port. on If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Apple disclaims any and all liability for the acts, on Switching email address if you have never done so before can feel like a daunting task. 16:52 EST 04 Mar 2023. Its probably not directly relevant to your problem, but who knows with Apple!! If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! PaddyB. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Has anyone experienced this problem. By This is NOT 'A solution'. provided; every potential issue may involve several factors not detailed in the conversations Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. The article below can help if you do not have any other user account to test with. After 6 mos., if selected you will be billed $10.99/mo. Sending or receiving email. I can send & receive on my work email account using the Outlook app. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. on 2 users liked/thanked this post: Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter on What does this mean? That is because he has a Virgin Media email address, which would be deleted if he switched away. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password To start viewing messages, select the forum that you want to visit from the selection below. - last edited on 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. I consistently receive this warning: whenever I try. 23-04-2021 Any suggestions please, User profile for user: I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. - edited Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. 26-08-2021 Townman, Gandalf. 14h56, on All other emails to other systems have no issues. Does anyone have any other suggestions please?? For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Emails from btinternet.com addresses not received. - Plusnet 09-07-2019 Those who leave have their email account terminated and closed 90 days later. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. If you're having problems, try logging in to webmail. TalkTalk allows you to access your email account for 12 months after you switch. I know it exists because I can pick it up on ios and via BT Webmail. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. If not, how do we get a moderator involved? I have it in a notepad file as well if that makes it more readable. One of the mails having been sent as long ago as April 4th. That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. We understand that you are experiencing issues sending emails. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. on 2 days ago I suddenly stopped being able to send emails and get the message below. on Today all of our emails addresses would receive, but not send. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. 11h40. I have the exact same problem. Outlook.com not sending emails to btinternet email addresses Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. A forum where Apple customers help each other with their products. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. BT Email - best practices for postmasters and senders of email. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Anyone else experienced this and got any suggestions on how to proceed? Sorry but how do I PM you, and what details do you need? 3) Import all of your contacts from your old account to your new one. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Rachel Rickard Straus, Financial Mail On Sunday If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Unable to send mails to btinternet addresses - Plusnet @stevebrass Thanks, but same result as before. 10-07-2019 Customer: replied 2 years ago. 20h33 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on We have received reports that emails to btinternet.com email addresses are being blocked. 26-08-2021 Your post does not go to BT. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Delays in Emails being delivered can arise from a multitude of reasons. 13h18. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Page 1 of 2 1 2 Last This sounds fiddly, but isn't necessarily. 'All of my contacts have it. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Looks like no ones replied in a while. It seems that I can only send messages to my iCloud account from the iMac. The account I am using is Gmail (the google mail). I've got a "failed delivery message". Here are some answers to help you. Emails being blocked which we send to btinternet.c - BT Community I exited and restarted Mail and was then able to send emails again. Rest assured that we'll do our best to assist you or get you pointed in the right direction. If I go into iCloud web page, then I can send and receive as normal. So, I did checked around it seems that smtp is not working. 10h59. 2 users liked/thanked this post: Go through and update your details for each one with your new email address. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I can't send or receive messages in Outlook - Microsoft Support I feel there is something going between Google and Apple. Our Gmail accounts work on all our devices. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. I have a recent problem with my email service. This is a BT residential customer to customer forum. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. This will work as long as your old email account is still active. Many customers find the BT community forum is a great way of getting help. MisterW, bobpullen. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. For those that aren't arriving, things obviously get a little more involved. Ive also tried not using advanced settings at all with exactly the same results as described above. You can link any BT email address to another broadband or Premium email billing account. Sending or receiving email | BT Help We appreciate you reaching out to us about Mail. , updated Comic should be in the grade given in the listing title. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. 19h32. on 19-12-2022 8h29. I also feel slightly better I am not alone. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Log out of your email account then, Using an email program? Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. How can we as customers get BTs attention and ensure that there is a fix? BT are blocking the complete domain which the sender is sending from. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. 23-04-2021 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Announcements, Guides & Community Updates. All postings and use of the content on this site are subject to the. 11-07-2019 I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. 9h25 Unfortunately, it did not work. While members are not getting emails, they do appear as posts on the Google Groups page. ask a new question. My email is not sending from my iMac (iCloud). None of the posts I have seen are the same as my problem however. 17h33. on It's very annoying and slightly weird. This started suddenly about 5 or 6 weeks ago. Accounts that are inactive for six months are deleted automatically. I have a group of 14 people set up under Outlook 365. Many have had the same address since they first went online many years ago. Various errors messages. BT L1 agent wasn't able to resolve and it has been passed to their email support team. This morning I clicked on the email icon on my phone and was again asked to login. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? only. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. on What can we help with? Go back to: Email help. 10-07-2019 Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. 26-08-2021 on to know I'm not alone. 25-08-2021 14-07-2019 Can you please hold the power button on the phone and iPad until you see a menu and choose power off. View cart for details. By coincidence(? Emails from btinternet.com addresses not received. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. We have received reports that emails to btinternet.comemail addresses are being blocked. Some links in this article may be affiliate links. Neither of these has solved my problem. It is very annoying, I hope you guys reach me out soon. A warm welcome to the forums. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Emails to btinternet are blocked - how can we fix this? - BT Broadband Last Thursday, I stopped receiving email from my @btinternet.com account. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". You can send and receive messages, but not actively manage the account. 15h27, on Having the same problem myself today - unable to send emails from my @btinternet.com account. I've got a "failed delivery message". No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. . As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. None of the posts I have seen are the same as my problem however. 15h22, on on Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Thanks for your reply, Townman and thanks to Anne too. I consistently receive this warning:whenever I try. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team.