Packages are non-transferrable and non-refundable. Requirements for your voyage may be found on Holland America Line's website or by calling your travel advisor, Holland America, or a visa advisory service. We appreciate the relationship you have with your traveladvisor and want to assure you they will be credited for bookings made onboard, just let us know. A Holland America Line has gone voucher-less for most services. In this video, health experts offer helpful information on getting the right immunizations for safe and healthy travel. The information will advise you of your seating assignment and table number. (See screen shots below). You can review your personalized information, print only what you want and have convenient access to everything you need for your cruise in one place. Listen to the menu and select the number that corresponds to the ship you are calling. If vouchers are needed, they will be included in the Express Docs. Because facilities in ports around the world vary significantly, wheelchair accommodations may not be available for some land tours and/or shore excursions. Freestyle Coca-Cola is currently only available on the Koningsdam andNieuw Statendam. You may also contact your travel advisor, CIBTvisas or other local visa services for assistance in determining which visas will be required for your specific cruise based on your nationality. Holland America Line cautions against the use of garment bags with hanger hooks protruding from the top. Once you have booked your flights, please check the airlines website, or contact the airline directly for information regarding baggage fees and other charges. With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual Lido Market. Last updated on January 18th, 2023 at 03:33 pm. The app is currently available on Norwegian Escape, Norwegian Epic, Norwegian Breakaway, Norwegian Getaway, Norwegian Pearl, Norwegian Jewel, Norwegian Gem, Norwegian Jade, Norwegian Pride of America, Norwegian Star and Norwegian Sun. You can purchase a Future Cruise Deposit (FCD) and decide on your cruise later or you can make your booking while on the ship with the Future Cruise Consultant and earn double the Onboard Spending Credit! One of the most important things you should know about using your smartphone at sea is to turn on airplane mode. Norwegian has experimented with StarLink internet on their ships so plan on upgrades coming in 2023. Furthermore, the Designated Person is given 24/7 direct access to our Chief Executive Officer to ensure that the necessary attention and resources can be brought to bear on any serious problem that might be identified. In addition to all of the amenities that typically come with a standard cruise fare, Have It All also includes four high-value extras in the fare with more amenities as the length of cruise increase. Thus, you must be able to handle your supplies if you bring your own. Holland America Line has made improvements to the plan options, service to the ships, and Wi-Fi access throughout the ship. at June 2021 'Have It All' With Holland America The line's new premium package bundles a generous number of inclusions in the cruise fare Cruise Line & Cruise Ship Theresa Norton PHOTO: Holland America Line changed the name of its third Pinnacle-class ship to Rotterdam. $15** per dayor comes with the 'Have It All' fare. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure. Additional travel needs can be requested directly with the airline using your air confirmation code to access your flight reservation. There are 3 packages - Social - which lets you get into facebook and a few other social media sites - it is very limited. Kosher meals and a Health Conscious Dining option are also available. On the return trip, Bags VIP luggage delivery can deliver your luggage from baggage claim at your destination airport to your home or hotel, just like the service delivered your bags to the ship when you arrived. The Reservation number can be found in your Express Docs on the air travel and arrival information page. Zuiderdam. Some of the world's greatest travel highlights are within reach, both before and after your cruise. Staterooms I-8033, VB6002, VB6001, J1074, K1012, K1011 are fully accessible. Participants may order only one drink at a time and must be of the legal drinking age for the respective itinerary. Dial 1-800-993-5483 (US). The bed can be converted upon request to 2 twins if full compliance is not needed. We are pleased to offer Flight Ease, the easiest way to book flights for your cruise vacation. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Your reduced deposit will be subject to cancellation penalties if the booking is within the published penalty period. Applications and additional information may be downloaded from their website. All activities are supervised; however, the Club Hal Director is not responsible for any child if he/she chooses to leave the activity. Please note: Except for wine and champagne, alcoholic beverages may not be brought on board during embarkation or in ports of call. Wine brought in quantities deemed to be excessive by the vessel or security will be refused. Guests may, if they prefer, use another visa service or complete the process on their own. Please fax your letters to ourGuest Accessibility Department at 800-577-1731. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Plus, kids and families love the wide selection of food choices available when dining on board Holland America Line ships. Guests may buy stamps in port or purchase them with U.S. cash from the Front Office. NCL offers different perks on different cruises, so many bookings come with some complimentary minutes of internet and its easy to upgrade your package once on board. Your email address will not be published. The Stream package allows for full WiFi access including video chat and streaming of music and movies. A We will not charge document reissue fees for Express Docs. *Expert Advice: Luggage Forward is a great way to avoid lugging formal wear for pre- or post-cruise hotel/land packages send baggage ahead of you that wont be needed for that portion of your trip in order to more fully enjoy your journey. VB6004 is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. Cancelling your cruise/ cruisetour booking for any reason will cancel any air bookings associated with the cruise/cruisetour booking, and fees will be applied if applicable. Family packages -- four devices or more -- start at $9.99 per device per day. Mobile Phones: Passengers on all Celebrity ships can use their mobile phones onboard. Automatic Identification Systems (AIS) that enable our ships to be located and identified should there be a communications failure. These suites have a king-size bed convertible to 2 twin beds. Q I find some of the wording on my Express Docs is too small on the screen to read comfortably. With Express Docs, international guests no longer run the risk of document delivery delays at the border. Children are welcome in any of our dining venues. View theCruise Updates pagefor the latest announcements. Guests can purchase individual items, multi-day wine packages or an array of convenient beverage cards (for alcoholic, non-alcoholic or soda fountain beverages). Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. However, please note that requests are processed on a first-come, first-served basis. Our kids menu includes favorites such as pizza, chicken strips and mac and cheese, as well as salads, soups and fresh fruit. Our aim is to reduce friction in the guest experience by ensuring guests do not have to monitor their usage they only need to purchase the package which includes the sites they want and enjoy. Try one of our drink packages which offer great value and a convenient way to enhance your cruise experience. Any associated costs related to or caused by an airline schedule change is the responsibility of the guest. Throughout your cruise vacation, you may enjoy delicious and innovative menus across a broad range of dining venues. Its best not to bank on it. Items that should be registered generally include those not manufactured in your country. Changes to the booking may require cancellation and rebooking of flights. Additional quantities may be entered, although they will be subject to duty and IRS taxes. Rarely. Choose the blissful pampering of a facial therapy or let the trained fingers of a massage therapist soothe your muscles while working fragrant oils into your skin. If we do not have your information by this deadline, you will be unable to sail. It's entirely up to you. Hotel Packages 50% Off coupon Up to 50% Off Black Friday Sale Ends November 30th. includes all alcoholic beverages with a menu price of $15 or less (Elite Beverage. Every ship boasts a remarkable and extensive art collection, collectively valued at millions of dollars. Holland America Line assumes no liability for the guest's failure to do so. Package Details: For $54.95 per person, per day, Holland America 's Signature Beverage Package allows cruisers to indulge in a variety of wine, beer, spirits, cocktails (including non. Please contact the ship's Medical Center for any medication requiring refrigeration. Q Can I print out my Express Docs without completing the Online Check-in? Roll-in Shower: Staterooms VB6004, VB6003, J1074, K1012, K1011, Fully Accessible Single Side Approach Changes or cancellations may be made online up to 3 days prior to your scheduled cruise departure date. Guests can elect to upgrade to a higher service level on either a 24-hour or for the remaining duration of the voyage. Roll-in Shower: Staterooms VB6003, VB6004, C1082, C1081, D1100, I-8037 Also, please note staff are not allowed to transfer scooters and wheelchairs which are more than 100 lbs. When added to a cruising package, it is available 24/7 with no data caps, which is nice considering others throttle when available if you read the fine print. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. Holland America Line ; internet package Special Event: Q&A with InsureMyTrip. Savings: Our Flexible Fares are competitively priced and often lower than pricing found on other sites with added benefits not found elsewhere. Outbound calling rates are posted near your cabin telephone and will be billed to your on-board account. When will my Express Docs show a stateroom number? All arrangements for onboard gifts and spa treatments can easily be made online before the ship departs. Surf Read the news, check your email and keep up with favorite sports apps* and sites. Cruise lines will often run sales, and travel agents will often offer perks, that may include free WiFi for booking a cruise or discounted rates for packages when purchased pre-cruise. Facsimile service is available on board. Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible. Please have the ship's name, your party's name and stateroom number before you call. You'll also find ample closet and drawer space, individually-controlled air conditioning, a television for viewing CNN, movies and onboard features. Just in time for wave season, Holland America Line is offering unprecedented deals for all types of travelers through . Happy to hear that messaging is including in the app. And, the majority of cruise lines still don't offer speeds that can support streaming/video chat services, such as Netflix or Skype. Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. You can do everything or absolutely nothing. Laptop rental is complimentary with any time-plan purchase, but it's subject to availability. Important Information for Service Animals on Australian Cruises We also suggest that you consider placing articles in clear plastic bags inside your luggage to minimize handling by airport security screeners. Canned or bottled beverages, including water, carbonated mineral water, and soft drinks. Costa features a Data and Social package for their internet, with access available in all public areas and cabins throughout their ships. Please contact the Front Office for cost and other information if you wish to take advantage of this service. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. If you wanted to pay by the minute, that was still an option: -pay as you go, $.79/minute -200 minutes/$99 -400 minutes/$159 -600 minutes/$199 Please remember that important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Air prices are nonrefundable (no money back). These shore excursions, hotel stays, and even Flight Ease air travel, can be coordinated by our Personal Cruise Consultants to best complement your journey. If you are a foreign national entering the United States you may require a visa or ESTA (Electronic System for Travel Authorization) if you are a national of a country eligible for the Visa Waiver Program (VWP). This should vastly improve the speed and reliability of the internet onboard, but for now, RCLs internet is still touted as the fastest internet at sea.. Holland America Line is dedicated to offering the finest cruising experience to our guests, including those with disabilities. All major cruise lines now offer internet packages, though the types of plans and connection speeds do vary. To board the ship, your service animal must have current vaccinations. The charges are subject to change without notice. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. If you booked your air travel through Holland America Line, then we already have your schedule. For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. A third Pinnacle-class ship, Rotterdam, is under construction and will join the fleet in July 2021. Restricted Fares For those who are sure of their plans. Travel documents, however, are only issued after final payment has been received by Holland America. If you want to permit a minor traveling with you to go ashore without an adult companion, please discuss this in advance with the ship's Security Officer so that they can make a notation of this in our gangway control system software. Dressy Nights evoke the grand traditions of cruising as guests dress to impress for special events on board, including a five-course gourmet dinner in the Dining Room. You will claim your luggage when you arrive at your final airport destination. Holland America Line is introducing the new "Have It All" premium package to its fare options starting on April 21, 2021. These days, staying in touch with friends and family stuck on land -- and even fellow passengers at sea -- is easier than ever. Known for some of the most spacious and comfortable ships at sea, award-winning service, five star dining, extensive activities and enrichment programs and compelling worldwide itineraries. If you believe you need a larger scooter, please contact our Guest Accessibility Department so that we can discuss your requirements. Our websites follow the official guidance of the World Wide Web Consortiums Web Content Accessibility Guidelines (WCAG). Because governmental travel requirements change periodically, you should check with a visa service or the consulate of each country you will visit no later than three (3) weeks prior to sailing to verify travel documentation. Internet and Wi-Fi: Cruise & Maritime Voyages Australia-based ships both offer Wi-Fi internet access in all suites and most public areas. Ships now have branded apps that allow cruisers to chat with each other onboard, super-fast high-bandwidth Wi-Fi and even tablets for use at sea. There is more time to review your itinerary for accuracy. The Unlimited internet package provides unlimited access to the web on one device for the duration of your cruise but can only be purchased onboard. Suites SA7085, B8101 and staterooms K11049, VB11038, VQ10033, VE8142, VD7049, K6185, VC6158, V5048, V5051, FB1172, E1175 are ambulatory accessible. (Surf your favorite sites including e-mail, news, sports and more. The letter from the child's parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Choose from two Internet packages based on browsing habits then use apps or sites in your Wi-Fi plan without worrying about minutes or megabytes. (Access the most popular social websites and applications. Some countries impose an arrival or departure tax which cannot be included on an air ticket. Flight availability and pricing is displayed in real time, along with flight departure and arrival times and duration. Your travel advisor can provide you with additional information if you are interested in this option. Enjoy therapeutic water treatments as you steam in a thermal suite or bathe in herbs, all the while cruising to exotic destinations and enjoying the indulgences that are a signature feature of luxurious Holland America Line cruises. The ships can sustain flooding in up to two adjacent compartments and still remain afloat. Guests can cancel (without paying a cancellation fee) rather than accept a fare increase. The per person, per cruise deposit requirement will be advised at time of booking. FOR NON-U.S./NON-CANADIAN CITIZENS: Holland America highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Fully Accessible Holland America Line welcomes all guests to explore our cruise vacation offerings. These inspections ensure compliance with both IMO requirements as well, in the case of the United States, with a detailed set of special requirements under U.S. law that apply to ships calling in U.S. ports. Failure to have the proper documents may result in refusal of passage by Customs and Immigration authorities. For guests who have Holland America Lines Express Docs: Please Note: Luggage tags will be also available for you at the airport on the day of sailing and the pier prior to your final check in. However, please note that additional charges will apply. Cash advances are available at the Front Office. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Water, Wine, Beer & Soda: What Beverages Can You Disney Cruise Lines Drink Packages [2023 Package What NOT to Pack on Your Next Cruise (Prohibited 7 Surprising Things I Learned On My First Cruise Cruise Payment Plans - Pay for a Cruise Without Water & Wine What You Can Bring On Board, WiFi Packages on Cruise Ships Updated 2023. CC Help Jenn Refill your medicine prescriptions sufficient for the duration of the cruise. As the name implies, the Unlimited Premium WiFi package is the most inclusive allowing for unlimited surfing, social media, and streaming options. The emergency diesel generator is tested regularly and ensures that critical safety systems and lighting can be maintained in the event of a power loss. Yoga, Pilates, Indoor Cycling and cardio circuit training are available for participants at all levels. Holland America Line shall have the right to refuse or cancel any bookings made at an incorrect price whether or not the order has been confirmed and your credit card charged. You may print selected pages or the entire Express Docs form. Tender ports are noted in the itinerary detail of each voyage in the Plan A Cruise section of our website as well as the itinerary detail on your Booking Confirmation. If your home plan and phone allow calls over Wi-Fi, and you anticipate making or receiving multiple calls during your cruise, you may find the ship's internet packages a more affordable option than international cell charges. Guests are encouraged to obtain travel medical insurance prior to travel in order to be reimbursed for services rendered. Q What if I do not have an email address or do not wish to provide my email address? As Princess is part of Carnival, StarLink Internet will be coming to the fleet in 2023. To learn more about weddings with Holland America Line click here. We also offer shipboard credit, which allows guests to choose their own gifts once onboard. Nieuw Statendam Suites SA7058 and SY5001 have wheelchair access on the left side when facing the bed. For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. The plan can be activated on any device but only one device can be actively connected at a time, the rate calculation is based on prorating the voyage package by length. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: Note: If you purchase air transportation independently from Holland America Line, you will be responsible for any and all expenses incurred when joining the vessel in progress. Travel Well Protocols can be found on the Traveling and Staying Healthy page. We recommend that you explore our wide-range of activities to find those that appeal to you. A Yes, the Know Before You Go document provides details on topics such as General Information, Cruise Preparation, Last-Minute Checklist, Arrival Advice, Shipboard Life, and Disembarkation is available online as a link at the bottom of the Online Check-in start page. You will be responsible for all costs you incur to join the vessel at the next port. To ensure that happens, we have appointed a Designated Person who operates under the standards established by the International Management Code for the Safe Operation of Ships and for Pollution Prevention, commonly referred to as the ISM Code. Fees: There is a flat price with two packages: Surf starts at $12.99 per device per day with additional devices added at a discounted cost. Social costs $14.99 per day and allows access to the most popular social websites and applications such as Facebook, Twitter, Instagram, etc. For more information, click here. A Holland America Line has gone voucherless for most services. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. Guests can also receive a discount when booking pre-cruise. Depending on the destination, cruise ship capabilities, and even your stateroom location, the variances in coverage can be significant. Guests sailing on voyages that begin in Australia will be able to sail with their service animal provided the voyage does not return to Australia after visiting a foreign port. bars, the shops, spa, shore excursions. So, theres no charge for social media, email, web browsing, or messaging. Ask the airline to immediately advise our Air/Sea Department, or call us yourself at 1-800-628-4771. Luggage tags are available from Holland America Line staff at the pier or at the port city airport. The time to reserve your desired stateroom, suite and dining preference is now. Flight Ease delivers what cruise travelers are looking for: specially negotiated low prices; a convenient, worry-free way to book air travel; late-arrival protection; the freedom to change your flights with no change fees; and you can earn frequent flier miles with participating airlines. Travelers' diarrhea (TD) is the most common illness affecting travelers. *IMAGE DEPICTS SOME, BUT NOT ALL OF THE SITES & APPLICATIONS YOU MAY ACCESS No-host mini-bars can be found in every stateroom onboard Eurodam, Koningsdam, Nieuw Amsterdam, Nieuw Statendam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Details regarding accessible rooms on each ship are listed below and can be found on each ships Deck Plan. do a Zoom call, etc. Norwegians services onboard are offered in internet cafes onboard, with some stateroom access on certain ships. This covers most premium beers, spirits and cocktails, as well as a good selection of wines by the glass. When the ship reaches port, pricing will switch to the country-specific roaming rate -- also not cheap unless you've signed up for an international calling plan. Your credit card will automatically be charged each month on that day, and you will receive an email confirmation. Bathtub with separate accessible transfer shower: Suite SS6108, SY5002 & SY5001 Any fees related to seat assignments are collected by the airline directly. (I logged in using my mariner number.). We encourage families to contact ourGuest Accessibility Department prior to their cruise, to evaluate and determine what the child's specific needs will be and how best to accommodate those needs. You can get discounts on the packages if you purchase them before boarding, or when adding multiple devices because each package is attached to a certain device, so youd need a separate package for each device you wish to access the internet. Protect your cruise vacation investment with our Cruise Protection Plan. Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. All itineraries are 7 days except a 9-day holiday trip departing December 30. The Elite package has a daily limit of 15 alcoholic beverages with a menu price of $15 or less. The best approach is to bring clothes that can be layered: more layers for cooler, windier weather, fewer layers for warm, dry days. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. When he's not stuck in front of his computer, Jonathon enjoys travel & cruising (even after being on a cruise ship that caught fire - a story for another day! Some lines charge by the minute, and others offer daily or voyage-long packages. In addition, we offer transfers between select city center locations and Holland America ships in Amsterdam, Barcelona, London, Rotterdam, Rome and Sydney, as well as between airport and hotel in Anchorage and Fairbanks. Visit your onboard Future Cruise Consultant for the latest sales and promotions, which are fully combinable with the Onboard Sales Program. Nope, we were logged into Navigator with separate Mariner accounts. Also bring a list of the names, strengths and dosages of all medications in case refills are required. Requests for excursions which are fully booked are placed on a waiting list. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. However, an allowance of six liters, twelve (12) cans or cartons (500 ml in volume or less) or six (6) cans or cartons (1 liter in volume or less) of water are allowed per stateroom. U.S. residents on State Department-licensed travel to Cuba may no longer bring cigars or other goods back with them from their visit. Holland America WiFi Packages HAL offers satellite internet through the ship's Wi-Fi or at workstations in the Explorations Cafe. Call Me | Help. Internet was not handled by HAL giving you a username tied to your cabin, and then you creating a password ( as you are describing). Again, these prices vary based on ship, sailing and number of devices you wish to connect. Satellite-powered wireless access is available fleetwide in most public areas and all cabins. Also, they do have a select number of free sites under Complementary Browsing.. We offer celebration packages, flowers, chocolate dipped strawberries, special wine offerings, beverage packages and cards, spa treatments and keepsakes. Children 16 or older are also required to have a photo ID. Important: Holland America Line recommends that each guest keep all personal identification, airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Clarification: Is this per guest or per stateroom? Guests can chose a Social plan, Surf plan, or a Premium plan. Guests without a jacket and tie have always been allowed in fine dining restaurants, so this is not a policy change. ), Premium: $29.99 (From e-mail to streaming, receive the highest volume of data. Competition for inclusive add-ons is heating up between the premium cruise lines. Skype or Zoom). For safety reasons, travel irons, steamers, and electric water heaters/kettles may not be used in your stateroom. Book by 2/28 and your partner gets 55% off & free drinks up to $600.