Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. View our outage map . Also don't post any of your personal information. Check optimum.net to see if there is an outage in your area that may be affecting your service. If you have forgotten your security code, please call 800.956.4237. If the above tips do not fix the problem you can try rebooting the modem. To report an outage call 1-888-LIGHTSS (1-888-544-4877). If you have any tips or frustrations you wish to share, please leave a message in the comments section! Check to see your plan options by entering your ZIP code at the top of this page. All of the downloads are safe from the vendor's official website. are used by BROADBANDNOW only to describe products and services offered by each respective trademark holder. Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) All rights reserved. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ @optimum Im feeling totally ripped off by @optimum. Invalid Optimum ID, please complete all fields. Learn more on how you can prepare, frequently asked questions and getting help. Unplug your equipment (i.e., your modem or Gateway) EnEnglish; EsEspaol; Check availability. Please try again later. Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. With Automatic sign-in, you register your Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Frustrations? Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Also don't post any of your personal information. Whats going on? Without power to your home, your Optimum service will not work. @OptimumHelp the internet has been down in bushwick for over 5 hours! There could even be connection issues between your home or business and the nearest utility pole. Optimum Outage Map, New Jersey Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. . Post yours and see other's reports and complaints. 4 steps to restore power See how we restore power in your area. If you are only having a service problem on one of your computers there may be a problem with the software. Enter your address or zip code to check Optimum by Altice availability in your area or interact with the coverage map. Having problems? ^David. Share them here. If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. It is common for some problems to be reported throughout the day. View the steps. Never Go Near a Downed Power Line, Even if You Think it's No Longer Carrying Electricity! View current outages on our 24/7 Power Center outage maps. Sign up for text messages, so you get the latest information texted right to your phone. Currently we are unable to access your location. Staying connected during storms is critical. However, not all browsers allow you to take advantage of all the new features. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. Store Locator. Access is included at no additional cost to customers with Optimum During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Your account number can be found on your recent bill: FirstEnergy understands you depend on safe, reliable power to keep your home, family and business running. *Accuracy not guaranteed. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). Find out what is going on. or call 8449102593 Internet & TV . Optimum offers cable TV, home phone, and mobile services along with home internet service. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. Use the zip search and check with Optimum by Altice directly to verify availability. Ive been patient. All Optimum internet plans are free of contracts and come with unlimited data. How can you prepare for a storm? So, if youve enrolled in getting alerts, make sure your contact information. Optimum Outage Map Generated from Reports Received from Affected Users Within Last 12 Hours Sorry, no map << Back to Outage Page Received 30 reports, originating from Brooklyn The Bronx State College New York Summit and 5 more cities Recent Reports Piedmont Internet down Mar 2 The Bronx Internet down Mar 2 Savannah Internet down Mar 2 Internet down Make sure to report and "downvote" such posts. The latest reports from users having issues in Weston come from postal codes 26452. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. BroadbandNow is supported by commissions from some of the providers listed on our site. Breadcrumb. Problems in the last 24 hours in Weston, West Virginia. Do you want internet service for your home or business? @OptimumHelp I need help with an issue that hasnt been resolved since November. One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. People with access to Optimum Fiber will have fiber routed directly to their homes. Cable internet from Optimum by Altice is available to an estimated 8.2 million people, making it the 4th largest residential cable provider in the U.S. by coverage area. Customer service is a joke. Try visiting the following official links: We'd be happy to assist you with any promotional issues. I understand that consent is not a condition of purchase. If you are using a battery backup, reconnect the modem to the battery and wait 30 seconds for the lights to come on. I understand the frustration with gift card issues. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ Although originally installed exclusively for cable TV, a technology called DOCSIS uses these lines to send high-bandwidth digital data. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Learn about outage & storm safety Reliable energy starts by putting safety first. View storm video . Also don't post any of your personal information. Count to 5, then plug it back in. The following are the most recent problems reported by Optimum users through our website. Want a real-time outage update? Any eta on restoring service? The most recent Optimum outage reports came from the following cities: Weston and Lost Creek. Are you also affected? The density of these reports is depicted by the color scale as shown below. Optimum.net is compatible with a wide range of browsers. @OptimumHelp Outage in Sylva, NC? to get started. Useful comments include a description of the problem, city and postal code. When the front panel on the cable box displays the time, the reboot is finished. Our crews are actively working and will continue until all impacted customers are back online. @OptimumHelp any update when service in Franklin borough will be restored? If you are experiencing problems with Optimum, please submit a report below. Optimum Outage Map, The Bronx, New York. If fiber is available in your area, you can get symmetrical internet speeds. Make sure there are no loose plugs and the outlets and circuit breakers are working. Optimum Welcome Guide Samsung & Scientific Atlanta TV Self-Install Guide Optimum TV Box Self-Install Guide TiVo Mini Quick Guide TiVo Premiere Q Quick Guide TiVo Stream Quick Congratulations Optimum by Altice! if it's plugged into a cable box, VCR, DVD player or gaming system. Report problem. Loading map, please wait. Find outage information for Xfinity Internet, TV, & phone services in your area. 2023 CSC Holdings, LLC. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Twitter: @OptimumHelp All rights reserved. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. You can use your own modem too if you prefer. Their equipment doesnt work half the time. How to Get Compensated by Optimum On Your Own All services not available in all areas. Run an antivirus scan to make sure the computer does not have a virus. Users are reporting problems related to: internet, wi-fi and tv. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. H\n0~ Get Help; User Guides; Service Appointments; Optimum Service Plans; . Pricing, terms, and offers subject to . Report a Problem Full Outage Map Problems in the last 24 hours in Yonkers, New York 2023 CSC Holdings, LLC. Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut Optimum offers cable TV, home phone, and mobile services along with home internet service. 1. Service for. If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. CDC: https://emergency.cdc.gov/. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? . Try visiting the following official links: We'd be happy to assist you with any promotional issues. Check the settings on important communication channels. @OptimumHelp maybe fix peoples ****? @OptimumHelp any update when service in Franklin borough will be restored? To avoid unauthorized access, youll still have to enter your password. To assure best picture quality, hand tighten each coaxial cable connector or use a small 7/16 inch wrench to make sure the cable connections are secure. If you should lose power, these tips and resources can help you manage while our crews work to restore service. With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. Get status information for devices & tips on troubleshooting. FlexAbility While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online. Remember User ID helps you log in without having to memorize your ID or look it up every time. View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. Note:Please only call 911 if you see a downed wire. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. Optimum by Altice is available at this address. Optimum Outage Map Is Optimum Having an Outage Right Now? By selecting Accept all, you consent to our use of Cookies. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. CALL NOW Check current status and outage map. It may take 3-5 minutes to reboot. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. It is common for some problems to be reported throughout the day. Combining internet service and a mobile plan on one account can save you up to a years worth of mobile phone charges. To check the input, press the TV/Video or Source button on your TV manufacturer's remote control. Call 911 immediately if you see a downed power line. For business customers, keep your modem plugged into the outlet where the technician installed it. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. If you are currently experiencing an outage and have not yet reported it, please report your outage. So unsatisfied. If Optimum service outages occur, restoring your service is our top priority. Facebook - Optimum Now turn on your TV. Having problems? Make sure to report and "downvote" such posts. On the flip side of promotions are fees. @optimum Optimum sucks. We strongly recommend that you upgrade to a more current browser. Also don't post any of your personal information. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. connections on the go as easily as when you're connected at home. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Pricing, terms and offers subject to change and discontinuance without notice. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Service Electric Cable TV, CSC Holdings, Cablevision, Morris Broadband, Optimum, Altice USA, Service Electric Broadband Cable, Service Electric Cable TV of Hunterdon, Cablevision/Optimum. There may be a slight delay while the menu screen loads. @OptimumHelp no service in truckee ca for 2 days. Help. Search for and install any recommended updates. So unsatisfied. Share them here. Make sure to report and . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). @OptimumHelp no service for over an hour. Optimum Internet Services Explore plans below LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend By clicking "Get my free quote" above, I consent to receive from BroadbandNow.com and any party on its behalf at any time e-mails, Please don't call "support numbers" posted below most probably it's a scam. Invalid password, please complete all fields. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. This may take 3-5 minutes.