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Try connecting using a different HDMI port from your TV, if this works then it might be your TV port that's causing the problem. Why can't I log into the BT Sport app using my BT ID? ; Report a bug or problem. GP306, GP318, GP998, GL006, GB021, GB022, GB023, GB002, GB003, GB004, GB010, GB998, GM002, GN002, GG103. The player should now work, In 'Website tracking', deselect 'Prevent cross-site tracking, In 'Cookies and website data', deselect Block all cookies, Close the menu, and then refresh the page. This error message is displayed if you have the TV box which doesn't have recording capabilities. Please type the error code in the box below to get the help you need (the more of the error code you type, the more relevant the help shown will be). This error can sometimes occur during heavy use of the BT Sport online player. 03-07-2020 Before looking for your error code, why not try our TV and Sport help tool? Log out of the app, then log back in with new user details. Check your device has enough storage space. This looks like a spanner, Scroll down to Reset BT TV Data and press, Check your broadband connection. This error code will show if there's a problem with your BT Sport account and it means you'll need to reset your password: log in with your existing BT ID (username) and password -you'll be asked to reset your password, then log into the BT Sport app with your BT ID and new password. Playing the video or channel again will usually fix this but if not you can: check the BT service status page (on the TV tab) to see if there are any known problems affecting the BT Sport service, log out of the BT Sport app, restart it and then log back in again, check your internet connection by trying to load a new web page, if you're using WiFi, check you've entered the correct WiFi password and logged into the internet - some public networks have a two-stage log in, uninstall the BT Sport app and then reinstall it. 12-08-2021 Switched to watch the live football and it works fine. Youll see this error when youre trying to set your marketing message preferences, either during first-time set up, or via the settings page. The picture keeps breaking up on the BT Sport App, I'm unable to watch the BT Sport App over a 3G or 4G mobile network connection. on We'll try to resolve this as soon as possible. Go to Solution. Please check that you're entering the correct EE phone or tablet number and begin the set-up process again. These error codes indicate that the web browser on which you're trying to view isn't supported by our player. Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors, If youre using mobile data, try turning your mobile data on and off again, If youre using wi-fi, try disconnecting your device from your wi-fi connection or restarting your router, If youre having connection problems with your BT Broadband go to, Exit the player back in to the app and re-try playing the programme again, If this doesnt work, fully restart the app and then re-try playing the programme again, You can register up to 10 devices, however you can only use the BT TV App on two devices at the same time. If you still have the same problem try, Try reversing or using a different HDMI cable between your TV and TV box, It might be a problem with the TV and TV box communicating with each other. To look for your error, please type the code, in full, into the box below. CF001 or CF002 error code These error codes are normally caused by app configuration issues. Simply click the link below and give it a go. I'm getting this too. Message 1 of 5 YVM102 error Go to solution I constantly have this error code and have tried all the steps suggested on the website. Its easy to sign up; just click here to place an order for BT Sport >, Error Message: Sorry, we didn't recognise the details you've entered (Username or/and Password); Please check and try again. 03-07-2020 some public networks (hotels, etc.) Go tohttp://bt.com/eesportto check, After setting up your BT ID, you'll need to validate the email that we send you by clicking on the link (please check your junk folders for the email). 22h00, on MY038, MY107, MY111, MY112, MY109, MY108, MY122, MY123, MY018, MY118, MY119, MY125, MY003, MY004, MY005, MY006, MY001. One little tap for complete control and all the help you need, Get all the help and support you need via the EE Community, Contact us and follow the easy steps to resolve your query, Get advice on how to fix error codes in the BT Sport app, 'There are no events to show error message', There are no events to show error message, log out of the BT Sport app, restart it and then log back in again, check your internet connection by trying to load a new web page, if you're using WiFi, check you've entered the correct WiFi password and logged into the internet - some public networks have a two-stage log in, uninstall the BT Sport app and then reinstall it, some public networks (hotels, etc.) Please exit the enhanced player and try again. You might have to wait about five minutes before you try watching again. This may require you to log in or accept terms. 06-04-2021 The new BT Sport help tool is available to all sport customers. 14-08-2021 Check the connection between your Hub and TV box. This forum shows that you're using Chrome v84 on a Mac to post these messages - BT Sport needs a minimum of v89. Get advice on how to fix error codes in the BT Sport app. What URL is in the address bar when you're seeing that message? 06-04-2021 Press the. MD001, MD117, MY019, MY039, MY116, MY117, MY115, MY120. Enjoy up to 10% OFF on selected Bt Sport final sale items while supplies last. But be aware that this type of reset deletes your recordings and any scheduled recordings. If the error persists for more than 1 minute, the warning will be turned on again for another period for 2 seconds. Try fully restarting the app, then attempting the action again. Your TV will need to be HD ready also. (error message ID003) Why have I been told that I haven't activated BT Sport on my account yet? If you get this error, make sure that your TV box is connected to the internet. problem on the comuncation for the signal of the motor/limit switch 1. 06-04-2021 Key features of the app: - Live streaming of BT Sport 1, BT Sport 2, BT Sport 3 and BT Sport 4, in stunning HD This happens because of an issue with your internet connection. BT sport app error code ID106 on Smart TV/ID1006 on smartphone, Re: BT sport app error code ID106 on Smart TV/ID1006 on smartphone. IPC6001, IPC6002, IPC6003, IPC6004, IPC6005, IPC6006, IPC6007, IPC6008, IPC6010, IPC6013, IPC6014, IPC6015, IPC6018, IPC6019, IPC6020, IPC6021, IPC6022, IPC6024, IPC6025, IPC6026, IPC6027, IPC6029, IPC6038, IPC6039, IPC6040, IPC6041, IPC6042. Announcements, Guides & Community Updates. There are a few steps you need to complete before you can watch BT Sport online or on the app. As well as watching via mobiles, tablets or laptops, you can enjoy BT Sport on the big screen via games consoles, smart TVs or casting via Chromecast or Apple TV. I downloaded the app via Microsoft shop in the end rather than watch directly from the BT sport website. on Before looking for your error code, why not try our TV help tool? You need to click Always allow, this should fix the problem. If you can play catch up TV, then your box is connected. If you need the link to do this, it's: www.bt.com/mybt>. on Please bear with us as we update our records. ), Before you can watch BT Sport, you need to place an order for the service. This way, it's impossible for your ISP or the streaming service to trace your location. Visit the Optus Sports webpage. 10h21. All you need to do is visit the BT Sport website or launch the BT Sport app*. Or, if you need a reminder of your username or passowrd, please use the links provided. There are various reasons why you might be seeing this error code. Select Help & Support, Located in the lower right corner. This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot. As the BT TV App can only be used in the UK or European Union (EU), the app needs location services to be turned on. This is most likely caused by a network issue. If the BT Sport app still doesn't work: call 150 from your EE phone or call 07953 966 250 from any phone CF001 or CF002 error code These error codes are normally caused by app configuration issues. These error codes relate to the enhanced video player. Our #1 Recommended VPN Get ExpressVPN 30-day money-back guarantee limit the bandwidth available for video - test this by checking if you can watch a video on YouTube. Step 3 on You'll need to: If you've forgotten your BT ID password, you can retrieve or reset it through the BT Sport app or by visiting the BT website. by Close the app and re-start or re-install the app. If you're still having problems here's a few hints and tips to help you. Test by checking if you can watch a video on YouTube, If none of the above work, log out of the online player, then log back in again, Log out of the BT Sport online player, and then log back in again, From the four options for 'Cookies and website data', please select 'Always Allow', Close the menu and then refresh the page. Please click the link below to get started: Order BT Sport with a BT Broadband, TV or mobile package. This error means that you need to download the app from the Amazon app store,and not from Google Play. Sorry! If this doesnt work, youll need to fully restart the BT Sport App on your device. Sorry that you're having problems with accessing the BT Sport app. This means that you have a pairing issue between your device and set top box. If this hasnt fixed your problem, BT customers can click here to chat with us >, EE customers should click here to contact EE >, Error Message: Sorry, you've tried to log in with the wrong details more than three times, so we've temporarily locked your account. This means that you dont appear to have an active billing BT TV account, or that your account is currently suspended. When you're presented with the option of 'standard' or 'enhanced' player, choose 'standard'. This may require you to log in or accept terms. I have tried resetting my password and reactivating my account, as well as uninstalling and reinstalling the app but nothing seems to work, on If this doesn't fix the problem, click on the Video doesn't play back when pressing play link below and follow the steps. What do I do next? Error Code VC010: You've been watching online but didn't stop the content before you closed your browser. Performing the reset using the buttons on the box should allow you to keep your recordings, any scheduled recordings, and personal settings you've made to favourites and playlists. This happens because of an issue with your internet connection. 15-08-2020 ; If you have forgotten your account or password, click on forgot password. You may need to enter your billing account number so we can link your username to your BT billing account: You may need to confirm you are the account holder: (If youre then told that the account is managed by someone else, it means you are not registered as the account holder. If your device falls into one of these categories, youll need to try a different one. This means that an issue with your internet connection is interfering with the pairing process. This button usually has an icon like below and can also be called Input, Mode' or 'AV'. 13-08-2021 Try closing the app and opening it again. You can change each registered device once every 30 days. For example, BTP-302 Got a BT Email error code ? Then make sure that "Location Services" is switched on, or green. on If you've forgotten your BT ID details, click here. problem on the comuncation for the signal of the motor/limit switch 2. If this doesnt work, you can request BT ID and password reminders here: Fully restart your app and try re-pairing your device to your set top box, If this doesnt work, try resetting your set top box and/or your router, and then try re-pairing your device to your set top box again. Click here for more information about BT ID and how to get one >. You get this because when you were watching earlier you didn't close the browser. These error codes are normally caused by app configuration issues. - Check limit switch and or motor connection. Level 1 (5 points) Q: BT Sports error code VC086 is there a work around? 17h00, on 13-08-2021 Before looking for your error code, why not try our TV and Sport help tool? I'm having exactly the same issue. Simply click the link below and give it a go. Resetting Powerline Adapters or Mini Connectors, How to check Powerline Adapters or BT Mini Connectors are working, I have no lights on my Powerline Adapters or BT Mini Connectors, If youre using mobile data, try turning your mobile data on and off again, If youre using wi-fi, try disconnecting your device from your wi-fi connection or restarting your router, If youre having connection problems with your BT Broadband go to, Exit the player back in to the app and re-try playing the programme again, If this doesnt work, fully restart the app and then re-try playing the programme again, You can register up to 10 devices, however you can only use the BT TV App on two devices at the same time. What you can't do is then try and watch a third stream on a third device. can you help i have the latest browser but I'm still getting this error codeVC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. So when you come back to watch again, you get this error. 13-08-2021 If your broadband isn't working please use our broadband troubleshooting wizard, If you've got a connection, your broadband speed may not be fast enough to receive these channels -, If your download speed is below 5mbps then you may have a broadband speed fault, If broadband is working and is fast enough then check the connection between your Hub and TV box. Close the app and re-start or re-install the app. 04-02-2021 This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. If you have two TV boxes you can order an Extra Box subscription which will allow both boxes to be connected. Now retry to see if this has fixed the problem, You may need to accept the 'Terms of Use' before you can access Catch-up and On Demand services on BT TV. This sub-thread to my thread - about where exactly I should have posted, in Broadcasting, in YouView or possibly in What's Your Favourite Knitting Pattern - is a pretty good example of how some Brits just love process at the expense of all else. I know get this ever since I upgraded to Halo and haven't been able to get it sorted out. on BT have teamed up with TSG, an aerial specialist, who offer aerial installation for 60. Here's how to add an account on My BT for BT Sport to update your BT ID if you've successfully ordered BT Sport and received your account number. Check your 4K recordable TV box is connected directly to your Hub with an Ethernet cable. This means that the device youre trying to use isn't supported by the BT TV App. There may be a delay with your BT Sport subscription activating after set-up. We'll try to resolve this as soon as possible.