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Tip for consumers:Do not order from themif u feel like u have to atleast use PayPal when checking out so when u dont receive ur dress PayPal will return ur money after waiting months from original purchase date. It goes against our guidelines to offer incentives for reviews. Hi Hailey, Thanks for your feedback. All international orders are shipped with DHL International Packet Plus. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? I've never encountered an online retailer like this. Terrible return policy. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. Do not trust this shop to deliver. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. I greatly appreciate the customer support 24 hour 7 days a week chat box. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Please reach out to us for the advanced credit prior to making a new order! 90015 Yes, it says so on the website -- READ THE FINE PRINT. Hi Bethany, I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Depending at which stage your order is at, we may be able to adjust it accordingly. Customer service is non-existent. Hi Matilde, If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Also no updates on arrival or even if I will ever get it. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. You can email us at resolution@lucyinthesky.email! My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Check out what 6,964 people have written so far, and share your own experience. Horrible return policy. Hi Mike, Thanks for your feedback. Please emails us at resolution@lucyinthesky.email so that we can better assist you. Not Available. Shipping is free over US$75 and US$6.90 for orders under US$75. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. It was nothing like the picture. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. They just keep everyone's money, don't send anything. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Service 527 Review. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. For further information, please visithttps://help.afterpay.com/hc/en-au/. -Kate. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. I feel tricked and pissed off. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. tablet. My item did not arrive in the alotted time it was supposed to with NO communication from the company. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Please email us at resolution@lucyinthesky.email so we can assist you sooner. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. . Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Were almost out of time and do not have a back up plan. There is no phone number and the chat has been disabled. We reserve the right to withdraw linking permission without notice. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. They have a great live chat setup and I like that they're always ready to help. Any orders cancelled within 14 days of being placed can be cancelled for store credit. This company responds to reviews on average within 5 days. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Lucy in the Sky, Inc. operates this Website. Help and support; Contact BT; Back. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. In the case of any change-of-mind or sizing issues, we offer store credit. Background and inspiration International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. where you can enter your landline number to check the service. We're so glad that our customer service team was able to assist you. We'd love to hear from you so that we can find a resolution. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Please read the email in full, there may be pertinent details which may have been missed. I DO NOT RECOMMEND THIS COMPANY! Designed in Los Angeles - New Arrivals Weekly. Copyright 2023 Lucy in the Sky inc. All rights reserved. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. Please email us at resolution@lucyinthesky.email if anything else. Go to our site to chat with our support team or email us at support@lucy.co! We had the same issue. You must not misuse this Website. I would never recommend purchasing from this company unless you don't care if you ever get the item. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. I have a very box shape body but this bran hella create lavish looking dresses for my body type. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? We're so sorry to hear that you had issues with your order. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. I placed an order and was waiting for more than a month. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 Since Sky contact numbers change every time you look at the Sky help pages, you can call the general Sky customer service number 0333 7591 018 which is open Monday to Sunday from 8.30am to 11.30pm. Tip for consumers:Cannot get a refund, only store credit. -Kate. Oh no! Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! I had an issue with my dress being see through and needed a replacement soon for an event. Try the following: 0800 587 4005. They said they will refund me within 10 days without any explainations for their lateness. They weren't prepared for homecoming season and got behind. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. I reached out 5 days ago to see where it was. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Lucy in the sky is our GO TO for all things special occasion. Hi Chris! there is a dress i like but it is all out of stock. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Contact BT for help and support with your BT broadband, TV, home phone or mobile. Reach us faster and easier through our virtual assistant KYLA, available 24/7 to serve our subscribers nationwide. We will not be liable if for any reason this Website is unavailable at any time or for any period. You must not establish a link from any website that is not owned by you. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. If you want to make a complaint to the Sky customer service team, they can be reached on . | Read 5,941-5,960 Reviews out of 6,586 If you have any further questions or concerns please email us at resolution@lucyinthesky.email so we can assist you sooner. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Sky Phone Number 2. Tip for consumers:Pay attention to shipping times. -Kate. i am from spain. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so.